Resume for: Andrew J. Dancisin 77 Struyk Ave., 2nd Floor Prospect Park, NJ 07508 973-720-0257 andy_dancisin@hotmail.com CAREER SUMMARY: >24 years in overall high-tech product development management; wide variety >of products and services; in-house, 3rd party & OEM programs. >Broad-based experience in the management of engineering, beta field trials, >production, process improvement, technical sales, & technical marketing. >Managed programmers in C, C++, Unix, Windows, Linux, ucLinux, VxWorks, >pSOS; many embedded architectures; TCP/IP & custom voice-over-IP protocols; >project code, build and change revision systems. >Proven track record in technical operations start-up. >Conceived & introduced many unique concepts in systems design, computer >control & X-ray detectors. >Successfully transitioned many new designs from engineering to production. >3D-CAD, PCB layout proficiency. >Desktop publishing proficiency. >Excellent verbal & written skills. >Articles and technical papers published. >Product training courses and operator manuals authored. EXPERIENCE: 9/00 to present - Net2Phone - Newark, NJ Broadband VoIP (Voice-over-Internet-Protocol) Software Manager. >Instituted methodology of efficient project management; analysis, task >assignment, status and process. >Managed 9 software engineers (total in US, France and Spain) in their: - Design and development of all types of VoIP products; broadband and dialup. - Technical support to customers, OEMs and partners in the integration of VoIP protocols. - Identification of initial program considerations; education of sites as to proprietary protocol details. - Supplying of source code or sample code to sites to jump-start development. - Phasing-in of Software Development Kit; jump-starts partners in their coding efforts. - Review of sites’ application code and recommendation of bug fixes. - Final verification of all Voice-over-IP protocol product software; OEMs and in-house IP products. >Managed interface to VoIP platform and network development team in bug >tracking and new feature introduction. >Coordinated many special projects involving voice quality enhancement. >Provided training to entire company technical staff for new SIP protocol >migration. 8/97 to 9/00 - Dialogic Corporation - Parsippany, NJ Senior Program Manager, Internet Telephony Hardware & Software Components. >Interface with select customers and product development organization during >the field beta trial phase to ensure quality and timeliness of division’s >network interface, voice, and IP gateway products. >Managed many beta field trials, serving as a customer liaison to key >accounts, which provided valuable product readiness feedback. >Provided transitional coordination and material for $15 million Internet >telephony development program. >Created product support plans and ensured that Technical Support is ready >to provide support. >Authored domestic and international beta field trial plans, to summarize >trial outcome in light of stated trial objectives and provided >recommendation to senior management on promotion of beta quality products >to production level, qualified sites, and solicited sites for feedback. >Posted trial feedback on Intranet site for Design Team review. >Represented customer to ensure product usability. >Organized and presented new product training to internal personnel. >Conducted training sessions on numerous products to apprise technical >support staff (call center) of features and limitations of beta products >Conducted technical document reviews. >Screened final sign off document for customer-impacting issues. 7/88 to 8/97 - Control Screening - Fairfield, NJ Engineering Manager, Security X-ray Systems >Founded, staffed & directed $1.2 million security X-ray systems engineering >department. >Managed $750K security X-ray systems design & development program. >Negotiated and administered $300K single-board imaging 3rd party design >contract. >Innovated single-board imaging in security X-ray market with use of DSP & >PC-based architecture. >Conceived and introduced unique, integrated X-ray sensor at ˝ competitor’s >cost. >Introduced full mechanical 3D-CAD design and paperless documentation. >Radiation Safety Officer and main liaison to FCC. 7/85 to 7/88 - Philips Electronic Instruments - Mahwah, NJ Sales Application Manager, Industrial X-ray Systems >Provided Sales engineering support to customers and salespersons nationwide >for industrial X-ray product line. >Developed USA market for industrial X-ray line, by matching technical specs >to customer needs. >Setup $250K applications lab, evaluated customer samples. >Occupied the display booth at trade shows, performed product demos. >Addressed incoming technical phone calls from entire USA. >Composed reader survey for Quality magazine, market desires in system >configuration. >Designed operator manuals maximizing graphics, minimizing words. 9/82 to 7/85 - GE Medical Systems - Waukesha, WI Advanced Manufacturing Engineer, Medical X-ray Systems >Transitioned many new medical X-ray products from engineering into >manufacturing. >Reduced labor by 1000 person-hours in the Bargaining Unit in 6-month period >by introducing more efficient material handling process. >Managed production and distribution of upgrade kit. Prioritized customer >list. 2/80 to 9/82 - Magic Chef - Anniston, AL Laboratory Supervisor, Microwave Ovens >Managed 1 engineer and 3 technicians in design and test of all new >microwave oven products and second source components. >Developed form/fit/function second source analysis program. >Lead special task force, prototyping activities, failure analyses of >microwave oven designs. >UL/CSA liaison, Radiation Safety Officer 4/77 to 2/80 - Lutron Electronics - Coopersburg, PA Product Engineer, Solid State Lighting Control Systems >Designed solid state lighting system fixtures, procedures and facility >layouts, for efficient manufacture and test. >Created company’s 1st integrated test station to test lighting system >modules. Reduced test time by 25%. >Implemented new company-wide part number tracking system. Standardized part >specification format. DEGREES: >State of Wisconsin - Professional Engineer >Penn State University - BSEE AUTHORED PUBLICATIONS: >Airport Forum Magazine - 6/92 - “Operator Training in Security X-ray >Systems” >Quality Magazine - 1/88 & 12/86 - “X-ray Inspection and Process Control”