email: kquinn@adapticom1.net
201 Hillstone Drive, Raleigh, NC 27615
919-414-5071 (cell)
Last modified 07/01/05
July 1999 to February 2002
CareerShop.com
5422 Carrier Drive, Suite 201, Orlando, FL 32819
Operations Manager
Responsible for managing CareerShop.com website including
prioritizing website updates/improvements, development of
specifications, and testing of all changes/improvements to the
live website. Responsible for monitoring website for problems through daily tests and
review of customer emails.
Laison between sales/marketing
and development departments regarding implementing/approving customer
suggestions. Assisted customer
service manager with customer inquiries related to the website.
Responsible for daily operation
of all automated processes including resume matching
(nightly), job distribution (nightly),
and personal job shopper (bi-weekly). Managed Altysis phone system and
office alarm system. Maintained office staff alarm codes along with President.
Responsible for tape backup of website files, resume/job databases and network files
(biweekly).
September 1996 to June 1999
CareerShop.com
5422 Carrier Drive, Suite 201, Orlando, FL 32819
Operations/Customer Service Manager
Responsible for customer invoicing (using QuickBooks), processing of credit card transactions,
generation of monthly outstanding receivables report, receivables collection, and customer service.
Responsible for
monitoring website for problems through daily testing and review of customer emails. Handled/responded to all
customer service inquiries. Managed Legend phone system and office alarm system.
Performed tape backup of website files, resume and job databases and network files (biweekly).
August 1994 to August 1996
Tax Shop
5422 Carrier Drive, Suite 201, Orlando, FL 32819
Tax Shop Partner Administrator
Administered 'Tax Shop Partner' electronic tax filing program through bank branches across the US. Responsibilities
included writing a bi-monthly informational newsletter (to all Tax Shop Partner customers), assigning Tax Shop Partners to
participating bank branches, coordinating mailings of all related materials, and
extensive phone support. Over three hundred Tax Shop Partners participated in the program.
July 1989 to July 1994
Rug & Remnant World, Charleroi, PA
Carpet Connection, Raleigh, NC
Part-owner/Manager
Assisted partners with managing the day to day operation of the business including sales, advertising, hiring of installers, and estimating/bidding on residential and commercial carpeting jobs.
Upon moving back to Pennsylvania managed the Charleroi location along with owners. Helped increase sales to the $1 million mark during 1993 at the Charleroi location. Supervised three sets of installers and backroom personnel.
July 1985 to June 1989
Hamburgers Clothiers, Baltimore, MD
Systems/Accounting Manager
Responsibilities included general ledger account and bank reconciliations, journal entries, accruals, maintenance of fixed asset and depreciation schedules, and assisting with monthly and year-end financial statement preparation. Promoted to Systems Manager position to manage the sales audit and data processing departments, along with assisting in supervising two staff accountants in the accounting department.
Reported directly to the Controller.
July 1983 to June 1985
Ernst & Whinney, Baltimore, MD
Advanced Staff Accountant
Performed financial statement audits of company's in the Baltimore/Washington DC area including EMC, University of Maryland Medical School, Crown, Ringling Brothers and Hamburger's Men's Clothiers. Moved on from Ernst & Whinney to work for Hamburgers
Men's Clothiers, a previous audit client.